Arbor Quality Management System (QMS)

The Arbor Quality Management System is based on ensuring compliance with the ISO 9001 requirements as well as requirements that are included in the Baldrige National Quality Award criteria  The basis of our approach to quality is to ensure conformance to customer requirements and expectations and to continually improve our service delivery processes. We stress the understanding of requirements, document control, flow charting, process management, failure modes and effects analysis, visual display of data, measuring performance, comparing actual results of process performance with requirements, implementing effective corrective action, and ensuring competence of staff to meet requirements. We provide staff training to ensure competence with both programmatic requirements and all the supporting activities that contribute to error-free performance.

Arbor management is committed to providing the leadership, training, and resources required to enable our employees to consistently adhere to regulatory requirements, to tirelessly seek improvement of our processes, and to continue to provide world-class services to all of our customers.

ResCare’s name is based on two words: Respect and Care. These core values of our organization are embodied in both The ResCare Mission Statement and the ResCare Quality Way Principles – Creating Direction, Customer Focus, Employee Focus, Face-to-Face Communication, and Managing for Outcomes. The mission statement and Quality Way Principles are the foundation for our service delivery models, the management of our systems, and the content of our policies and procedures.  Ultimately, we measure our success by the success of the people we serve.